Shipping policy

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Orders placed after 8PM will be processed the next business day.
  • During peak seasons or sales, processing times may be slightly longer due to high order volumes.

2. Shipping Rates and Delivery Times
We offer various shipping options to fit your needs:

  • Standard Shipping (5-7 business days): Rate calculated at checkout.
  • Express Shipping (2-3 business days): Rate calculated at checkout.

Note: Shipping rates are based on the order’s total weight and destination.

3. International Shipping

  • We ship internationally to select countries. Rates vary by location and are calculated at checkout.
  • International shipping typically takes 7-14 business days, but customs processing may cause delays beyond our control.
  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

4. Order Tracking
Once your order is shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your order through our shipping carrier's website.

5. Shipping Delays

  • We aim to meet our stated delivery times; however, unforeseen delays may occur due to weather, holidays, or other circumstances.
  • In the case of a significant delay, we will contact you via email or phone.

6. Lost or Stolen Packages

  • We are not responsible for packages that are lost or stolen after delivery. If your package is marked as delivered but you cannot locate it, please contact the shipping carrier or check with neighbors.
  • We recommend choosing a shipping option with signature confirmation for added security.

7. Changes and Cancellations

  • If you need to change or cancel your order, please contact us within 12 hours of placing it. After this time, we may be unable to make changes due to the processing timeline.

8. Shipping to P.O. Boxes

  • At this time, we do not ship to P.O. boxes. Please provide a physical address for delivery.


If you have any questions about our shipping policy or need further assistance, please feel free to contact our customer support team at support@shopairy.com